Privacy Policy

Who controls your information

SlotsVader Casino is the operator responsible for deciding how and why your personal information is processed. We hold an eGaming licence granted by the Autonomous Island of Anjouan, and our processing practices are shaped by that licence alongside applicable Canadian privacy expectations, including the fair information principles set out in PIPEDA.

Questions about this notice, or about a specific piece of information we hold, should be directed to our privacy contact listed at the end of this page. We aim to acknowledge every enquiry within five business days.

Categories of information collected

Registration details include your full name, date of birth, residential address, email address, telephone number, and chosen currency. This set is the minimum required to open an account and to satisfy the age and identity checks our licence obliges us to run.

Verification records comprise the documents you submit — government photo identification, proof of address, and where relevant proof of payment ownership — together with the outcome of the check and the date it was completed.

Transactional records cover deposits, withdrawals, wagers, bonus credits, and the payment instrument used. Financial card numbers are not stored on our systems; they are tokenised by the payment provider and we retain only a masked reference.

Technical information is gathered automatically as you browse: IP address, approximate region derived from it, browser and device type, operating system, referring page, and the times at which pages were requested.

Why we process it and on what basis

The primary purpose is contractual: without your registration and transactional data we cannot open your account, credit a deposit, settle a wager, or pay out a withdrawal.

A second purpose is regulatory. Licensing conditions, anti-money-laundering obligations, and responsible-gaming duties require us to verify age and identity, screen against sanctions and politically exposed person lists, monitor for unusual transaction patterns, and preserve auditable records of what occurred.

A third purpose is legitimate operational interest: detecting bonus abuse, preventing account takeover, diagnosing faults, and understanding in aggregate which parts of the site are used and which are not.

Marketing is handled separately and only with your consent. You may withdraw that consent at any moment through the communication preferences panel or the unsubscribe link in any message, and doing so has no effect on your ability to play.

Disclosure, transfers, and safeguards

We share information only where there is a defined need: with game studios that supply the titles you play, with payment processors that move funds, with identity verification providers, with cloud hosting and email delivery vendors, and with our professional advisers. Each is bound by contract to process the data solely on our instructions.

Regulators, law enforcement, and courts may receive information where a valid legal instrument compels disclosure, or where disclosure is necessary to investigate suspected fraud or money laundering.

Some of these providers operate outside Canada. Where information leaves the country we rely on contractual protections and technical measures — encryption in transit and at rest, restricted administrative access, and logging of privileged actions — to keep the level of protection comparable to that expected at home.

We do not sell personal information, and we do not rent contact lists to third parties for their own promotional use.

Retention periods and your entitlements

Account and transaction records are kept for the duration of the relationship and for a minimum of five years after closure, this being the retention floor imposed by anti-money-laundering rules. Self-exclusion registers persist for the exclusion term plus a further period so that a barred account cannot simply be recreated.

Website analytics data is aggregated or discarded within twenty-six months. Support correspondence is held for two years from the date the ticket is resolved.

You may ask for a copy of the information we hold, request correction of anything inaccurate, object to processing carried out on the basis of legitimate interest, or ask for deletion where no legal duty compels us to retain it. Because gaming accounts are subject to statutory record-keeping, a deletion request will frequently result in restriction and anonymisation rather than erasure.

To protect you, we verify identity before acting on any request. If you are dissatisfied with our response you are entitled to complain to the Office of the Privacy Commissioner of Canada.

Cookies and similar technologies

Strictly necessary cookies keep you signed in, remember your currency, and defend the session against cross-site request forgery. These cannot be switched off without breaking the site.

Analytical and preference cookies are optional and are set only after you accept them in the consent banner. Your choice is recorded and can be revisited at any time through the cookie settings link in the footer.

Blocking cookies through your browser is always possible, though doing so may prevent login from persisting between pages.